Faqs
Size
How do I choose a suitable size for my ski wear?
We suggest you read the size chart of each item carefully before placing the order, and take measurements of your hips, bust, waist and other body parts according to the chart. Remember to leave some extra space when you are shopping for the outer layers, cuz you'll need a couple of layers under your jacket to keep you warm and comfortable on the powder! Of course, you're always welcomed to contact and consult to us via e-mail if you have any question or concern.
What should I do if the size I purchased doesn't fit?
Please contact us via e-mail and we will provide you with return or exchange service according to your situation.
Is your size chart standardized?
Our size chart may differ slightly from other brands, so we recommend checking your measurements against our chart to ensure the best fit.
Color
Is the real color the same as photographs?
Yes, we shot them by ourselves! But there might be a slight color variation due to limitations in photography and the inevitable differences in monitor settings. The colors shown in the photograph may not correspond 100%, we suggest that you try on your gear in a bright light.
Payment
How secure is my information when placing an order on the website?
While shopping online at Apodrome, you are assured that your credit card cannot be read by a third party while in transit and your information will remain private and protected. We use 128-bit encryption, the highest level of security available online today. Our server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter, so you can relax and feel completely secure with your order.
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, After Pay and Klarna etc.
Shipping
How long does it take for my order to ship?
When you place an order with Apodrome we need 1-3 business days to process your order. If any items are out of stock or we need more information to process your order, we will contact you via email. Once shipped, you will receive a tracking number to monitor your order's progress.
Why isn't the tracking updating at all on my order?
As being shipped internationally, it may take some time for your parcel to get an update when it is in transit or during the customs inspection. Also, the frequency of updating differs depending on different logistics company. Of course, you can always contact us via E-mail and we'll be more than happy to check it for you!
What happens if I'm not home when it arrives?
Signature may be necessary for the package to be delivered. So it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.
Do you ship to my country?
Yes! We ship globally.
We want to bring its quality products and passion to every skiing & snowboarding lovers!
Returns & Cancel
What should I do if there's a problem with my gear purchased?
If you experience an issue with your Apodrome gear, it may be eligible for repair or replacement under our manufacturer warranty.
Our warranty covers specific defects in materials or workmanship, but does not cover damage caused by wear and tear, accidents, or improper use.
If you believe your item may be defective and eligible for warranty service, please contact us first. We’ll walk you through the warranty process and help determine the best course of action. If your product needs to be returned, you will be responsible for the return shipping cost back to you after service.
We’re here to help and will work with you every step of the way to ensure your issue is resolved smoothly.
Can I cancel my order?
If you would like to revise or cancel your order, please contact customer service (Email :services@apodrome.com) within 2 hours of placing the order. We will be happy to modify and reply within 2-4 business hours.
Once your order has been passed to the carrier, it cannot be canceled. The carrier will not return it to us, so you'll need to request a return after receiving the items.
Return Policy
✅ Eligibility
- You can request a return within 30 days of placing your order.
- Items must be in their original, unused condition and packaging.
- Once your return request is approved, please ship the items back within 7 days.
- If it takes longer than 7 days to send it back, we’ll still take it, but we’ll issue store credit instead of a refund.
🚫 What Can’t Be Returned
- Items purchased at regional sales.
- Items marked as “Clearance” or part of the clearance collection.
- In Transit Products: These can’t be returned while they’re still on the way—but once you’ve received them, you can request a return within the standard window.
- Damaged or faulty items need to be reported within 7 days of receiving your order so we can make it right.
💵 Fees & Shipping
- To help cover the original shipping and handling costs, a 8% handling fee is applied per order.
- Return shipping is the customer’s responsibility, but we want to make it easier:
- For all orders, you’ll need to arrange your own return shipping. Please mark packages as “Returned Goods” to avoid extra customs charges. Any import taxes, customs duties, or fees charged during the return are the responsibility of the customer.
💳 Refunds
- Refunds go back to your original payment method within 7–10 business days after we receive your return.
- If the issue was our mistake (wrong item or damaged goods), we’ll cover the return shipping.